MT357 · Unit 8

MT357 Unit 8 customer path map example

Digital Marketing Platforms and Strategy Purdue University Global Free custom sample in 24 to 48h

Thirty-eight days pass between a Spokane wedding photographer watching a mirrorless review and spending her trade-in credit in this MT357 Unit 8 customer path map. Nine touchpoints sit on it, two ad platforms each claim the whole of her trade-in, and the phone call that actually settled her doubt appears in no report the composite Boise camera shop runs.

What this page holds

Following one photographer's trade-in through nine touchpoints, MT357's Unit 8 path map shows reports crediting a search click while the deciding phone call goes unrecorded. Searches like "mt 357 unit 8 assignment example", "mt357 unit 8 sample" and "mt357 unit 8 example" land here.

What a finished MT357 Unit 8 customer path map looks like

A horizontal map across one wide page, then four pages of commentary. Dana, a composite wedding photographer switching systems, moves along a timeline from day 0 to day 38. Each touchpoint gets a column: what she did, what she was trying to resolve, which channel carried it, whether the shop's tracking could see it, and which report credits it. Day 3 is a paid search click on sell Canon 70-200 that starts a quote she abandons at the serial-photo step. An abandoned-quote email is opened but not clicked; an Instagram ad is seen but ignored. On day 11 she reads map-listing reviews, and on day 12 she phones the store about a scuffed lens hood. She completes the quote on day 13 by typing the address, ships, and spends her credit on day 38.

How a MT357 Unit 8 example is structured

The map is organized around the seller's questions rather than the shop's channels: will I get a fair price, can I trust a stranger with a $1,400 lens, what happens if they grade it down. Each touchpoint is placed under the question it answered, showing that the decisive moments, the reviews and the call, answered trust rather than price. Tracking visibility sits in its own row, shaded where the shop cannot see a step. A credit row then shows what two default reports conclude: the search platform assigns the trade-in to its day-3 click, and the social platform, under the view window set on the account at the time, also claims it. The commentary counts two credits for one trade-in, notes the call left no record, and recommends a quote-form question asking what nearly stopped the seller.

Organized by the seller's questions

Price, trust and the risk of a downgrade form the map's three bands. Placing each touchpoint under the question it answered shows the paid click raising the price question and the reviews and call settling the trust one.

Day 3, a quote abandoned

A paid search click leads Dana to the quote tool, where she stops at the request for serial number photos. The step asks for effort before any offer appears, and the map marks it as the path's weakest point.

Seen but not clicked

The abandoned-quote email is opened and the Instagram ad is viewed; neither is clicked. Web analytics records neither, while the social platform's reporting may count the ad view toward a later trade-in.

Reviews and a phone call

On days 11 and 12 Dana reads the shop's 412 map-listing reviews and calls about a scuffed hood. A staff member explains the grading allowance. No tool records the call, yet the commentary treats it as the turning point.

Two claims on one trade-in

Search reporting credits its day-3 click; social reporting may credit the day-6 view. Summed, the platforms report two trade-ins where one occurred, a pattern the paper warns will inflate any total built from platform dashboards.

Where marks go in MT357 Unit 8

Stringing touchpoints along a line in the order the business would like, ad, visit, purchase, makes an MT357 path map easy to mark down, because it describes a funnel rather than a person. A map built from one buyer's questions, each touchpoint tied to what it resolved, is the stronger form. Showing which steps the business can and cannot track is often rewarded, since an invisible step is where attribution goes wrong. Papers that accept a single platform's credit, or add platform totals together, miss the double counting that makes such sums unreliable. A composite buyer should be labeled as one. Maps ending at the conversion lose the chance to show what happens after it, and recommendations unconnected to a step on the map read as generic.

Get a MT357 Unit 8 example written to your instructions

Who is the buyer your Unit 8 prompt wants followed, and through which business? List any touchpoints you already know about, including offline ones, and include the rubric. A custom map returns in 24-48h, the first one free, showing what each step resolved and which reports would claim the result.

MT357 Unit 8 questions, answered

Should the map follow a real customer or a composite?

A composite is usual and safest, labeled as one and built from realistic behavior in your industry. If you base it on a real customer, remove anything identifying and get your employer's agreement. The strength of the map comes from specific questions and touchpoints, not from whether the person exists, so detail matters more than realism of name.

How many touchpoints should the map include?

Enough to show the decision honestly, often six to ten. Include offline steps such as calls, store visits or conversations with friends, even though the business cannot track them, because leaving them out makes the tracked channels look more decisive than they were. Mark which steps are visible to the business's reporting.

Do I need to discuss attribution models?

Usually briefly. Show what a default model credits for this buyer's path and what it misses, rather than surveying every model. Pointing out that two platforms can claim the same conversion, or that a key step was invisible, demonstrates the understanding most rubrics in this unit are looking for.