| Course | HS230 Health Care Administration |
|---|---|
| Unit | Unit 9 |
| Paper type | Administrative memo |
| Length | About 500 words, 4 pages double-spaced |
| Format | APA 7 student paper |
| School | Purdue University Global |
| Program | BS in Health Science |
| Updated | October 2026 |
Free sample paper for HS230 Unit 9
Opening on Saturday Mornings for Twelve Weeks: A Unit 9 Administrative Memo Requesting Approval for a Pilot
[Student Name]
Purdue University Global
HS230: Health Care Administration
Unit 9 Administrative Memo
[Instructor Name]
[Date]
The clinic, figures and staff are composite; the studies and textbook cited are real.
To, From, Date, Subject
To: Director of Ambulatory Services. From: Practice Manager, Eastside Family Medicine. Date: [date]. Subject: Request to approve a twelve-week pilot of Saturday morning clinic hours.
Request
Approve a pilot of Saturday hours from 8 a.m. to noon for twelve weeks, beginning [month], staffed by one physician or nurse practitioner, one nurse, one medical assistant and one front-desk staff member.
The Problem in Three Numbers
1. Patients wait a median of [11] days for a non-urgent sick visit appointment.
2. In the last quarter, [212] of our patients visited the hospital's emergency department or a competitor's urgent care for conditions our clinic treats, most on weekends.
3. Our patient survey found that [38] percent of working-age patients said weekday hours made it hard to keep appointments.
Why Saturday Mornings
Weekend access is a common gap in primary care, one that delivery system texts link to emergency department use for problems primary care could handle (Shi & Singh, 2022). Patients without weekend options often turn to emergency departments or urgent care, which costs more and breaks continuity with their own clinicians. Studies of retail and convenience care show that patients value access outside working hours, though new options can also add visits rather than replace them (Ashwood et al., 2016). A pilot lets the clinic test whether Saturday visits replace emergency and urgent care visits for our own patients.
The question is not whether patients want Saturday hours, which they do, but whether opening them keeps our patients with us at a cost the clinic can bear.
Cost
Staff wages for four hours each Saturday, with time-and-a-half for staff who are not regularly scheduled, total about [$1,900] per Saturday, or [$22,800] for twelve weeks. Utilities and supplies add about [$150] per Saturday. Expected revenue at [16] visits per Saturday, the volume our appointment data suggest, is about [$1,750] per Saturday, so the pilot is expected to run close to break-even.
Measures That Will Decide Continuation
1. Average visits per Saturday, with a target of [14] or more.
2. Change in our patients' weekend emergency department and urgent care visits compared with the same weeks last year.
3. Days to the next non-urgent appointment during the week.
4. Staff willingness to continue, measured by a short survey at week ten.
Staffing Approach
Clinicians and staff will rotate Saturdays on a voluntary basis first, with compensatory time off or overtime pay. No one will work more than one Saturday a month without agreement. Voluntary staffing and clear limits follow standard advice on introducing schedule changes with staff support rather than mandates (Buchbinder et al., 2021).
Decision
Approved ____ Not approved ____ Approved with changes ____
Signature: ____________________ Date: __________
References
Ashwood, J. S., Gaynor, M., Setodji, C. M., Reid, R. O., Weber, E., & Mehrotra, A. (2016). Retail clinic visits for low-acuity conditions increase utilization and spending. Health Affairs, 35(3), 449-455. https://doi.org/10.1377/hlthaff.2015.0995
Buchbinder, S. B., Shanks, N. H., & Kite, B. J. (2021). Introduction to health care management (4th ed.). Jones & Bartlett Learning.
Shi, L., & Singh, D. A. (2022). Delivering health care in America: A systems approach (8th ed.). Jones & Bartlett Learning.
What the HS230 Unit 9 assignment asks for
The ninth unit typically centers on an internal memo asking a supervisor to approve a decision, often limited to one page. Expect standard memo headings, the request stated in the opening lines and supporting sections that are brief and specific. Instructors want the request up front, evidence that defines the problem in a few numbers, a realistic cost estimate and measures that would show whether the decision worked. Many sections reward a section on staffing or implementation and a line for the decision. Sources are fewer than in a paper but should support any claim from outside the clinic. Placeholder figures are acceptable when the prompt uses a composite clinic, as long as the arithmetic is consistent.
How this HS230 Unit 9 example is built
Memo headings come first, followed by a request that names the hours, length and staffing of the pilot. The problem section gives three figures, including the eleven-day median wait for sick visits. The section on why Saturday mornings fit cites delivery system texts on weekend access and studies of convenience care. Cost and revenue are estimated per Saturday and for twelve weeks, showing the pilot near break-even. Measures follow, each with a target. A staffing section explains voluntary rotation and the one-Saturday limit, citing management guidance on schedule changes. The highlighted sentence says the issue is keeping patients with the clinic at a bearable cost, and the memo ends with approval options and a signature line rather than a summary.
Where the points sit in the HS230 Unit 9 rubric
Graders of this memo weigh how plainly the request is stated, how strong the evidence is, realism of the cost estimate, quality of the measures and professional format. Clarity of the request usually draws the most points, since a memo exists to make a decision easy. Evidence earns credit when a few specific numbers define the problem. Cost estimates are judged on whether wages, overtime and offsetting revenue are all considered. Measures score well when each has a target that would decide continuation. Professional format includes memo headings, short sections and a decision line. Memos that bury the request after background paragraphs, or that run well past the page limit, often score lower.
Common HS230 Unit 9 mistakes, and how to avoid them
Weak memos often open with background and state the request only at the end. Another is listing every possible measure rather than the few that would decide continuation. Some cost sections leave out overtime or revenue, which makes the estimate unrealistic. Others write the memo as a persuasive essay, with long arguments a director does not need. Leaving out how staff will be scheduled invites the first objection a director would raise. If your prompt asks for a different request, perhaps a new patient portal or a change in visit length, send it, and we can produce the memo with its request, figures, cost and measures.
Get an HS230 Unit 9 example written to your instructions
Drop in the scenario from Unit 9, noting who the memo goes to and what decision it seeks, with the instructions and rubric. It is drafted to the page length your prompt sets, request first, options compared, owners and dates named, and returned inside 24-48h. Any vendor figures supplied stay exactly as given. A first custom sample costs nothing. The paper above is an original model document written by our desk, not a submitted student paper and not an official Purdue University Global document.
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HS230 Unit 9 questions, answered
Why include a signature line?
Because the memo asks for a decision, and a line for approval makes the decision easy to record. It also signals to the grader that the writer understands the document's purpose. Some prompts call for a recommendation rather than an approval request; in that case the example's last line becomes a proposed next step and a date for follow-up.
Where can I find a free HS230 Unit 9 sample paper?
The complete Unit 9 administrative memo appears on this page, requesting approval for a twelve-week Saturday hours pilot at a family medicine clinic.
Should the memo include a budget table?
Only if the prompt asks. The example gives costs and revenue in two short sentences, which keeps the memo to one page while showing the pilot would run near break-even.
Why are staff asked to volunteer first?
Voluntary rotation with a monthly limit gains staff support for a schedule change and avoids the turnover that mandated weekend shifts can cause.
Why set targets before the pilot starts?
Targets agreed in advance make the continuation decision objective. Without them, a pilot tends to continue or end based on impressions rather than results.