One hallway remark, the floating grievance beneath it and DESC-scripted conversations: NU420's Unit 7 conflict resolution scenario, handled by a night charge nurse on a medical-surgical floor. Searches like "nu 420 unit 7 assignment example", "nu420 unit 7 sample" and "nu420 unit 7 example" land here.
"Your Pay Covers Doing It Alone": A Conflict Scenario With an Incivility Incident and a Hidden Staffing Grievance
[Student Name]
Purdue University Global
NU420: Leadership and Management in the Changing Health Care Environment
Unit 7 Assignment
[Instructor Name]
[Date]
Composite staff and unit written as a model document. No real person is described.
The Scenario
At 0300, a travel nurse asked a staff nurse to help turn a patient who weighed about 140 kg. The staff nurse answered, in the hallway and within earshot of the patient's daughter, "Your pay covers doing it alone." The traveler turned the patient with a patient care technician. The next night the daughter filed a complaint about how staff spoke to each other.
Analysis, First Pass: The Behavior
The remark was uncivil, whatever caused it. The ANA position statement holds that nurses have a duty to create and sustain a culture of respect and to address incivility directly when it occurs (American Nurses Association, 2015). It happened in front of a family member, and it left a heavy turn to fewer hands than it needed.
Analysis, Second Pass: The Cause
Why would a skilled nurse say it? In conversation, the staff nurse named the reason: that month, staff nurses had been floated to other units 11 times, and travelers, whose contracts limited floating, not once. The remark was aimed at the traveler, but the grievance was with a rule she did not write.
Action: Three Conversations
TeamSTEPPS places conflict resolution under mutual support and offers the DESC script: describe the situation, express concerns, suggest alternatives and state consequences (Agency for Healthcare Research and Quality, n.d.).
With the staff nurse, privately:
Describe: "At 0300 you told her in the hallway that her pay covered turning a patient alone, and a family member heard it."
Express: "I'm concerned about how that sounded to the family and about a heavy turn with too few people."
Suggest: "If you're frustrated about floating, bring it to me, and I'll take it to the manager."
Consequences: "If it happens again, I'll have to document it."
With the travel nurse, privately: an apology for the remark on the unit's behalf, and a question about whether she felt safe asking for help afterward.
Together, at the staff nurse's request: a short conversation in which the staff nurse apologized and both agreed to call for help on any heavy turn.
Action: The Grievance
A charge nurse cannot change contracts, so the grievance goes to the manager with the float counts by staff category. On the unit, the charge nurse posts a float rotation for staff nurses and a rule that any turn of a patient above a set weight calls two helpers, whoever asks.
Evaluation
A check-in with both nurses at two weeks, and float counts by staff category reviewed monthly with the manager. If the floats remain uneven, the charge nurse will raise it again at the next staff meeting so the staff nurses see it has not been dropped.
References
Agency for Healthcare Research and Quality. (n.d.). TeamSTEPPS 3.0 pocket guide. Agency for Healthcare Research and Quality.
American Nurses Association. (2015). Incivility, bullying, and workplace violence [Position statement]. American Nurses Association.
How this NU420 Unit 7 example is structured
The write-up separates what happened from what it meant before proposing any action, which keeps the charge nurse from resolving the wrong conflict. Analysis comes in two passes. The first judges the remark as behavior, unacceptable whatever caused it, and cites the ANA's expectation that nurses address incivility directly. The second asks why a skilled nurse said it, and finds resentment over floating rules that management set and the traveler did not choose. The action section follows TeamSTEPPS, which places conflict resolution under mutual support, one of the program's core teamwork skills. Each conversation appears as a short DESC script with the charge nurse's actual words and the likely reply. Evaluation closes the write-up: a check-in with both nurses at two weeks, and float counts by staff category reviewed monthly with the manager, since a charge nurse cannot change contracts.
Get an NU420 Unit 7 example written to your instructions
Whether the Unit 7 scenario comes from the course or from your own floor with names stripped out, it can be sent with the rubric as it stands. Scripted conversations and a structural diagnosis make up the model write-up, delivered in 24-48h, and a first write-up is free. The analysis in your submission is still yours to argue. The paper above is an original model document written by our desk, not a submitted student paper and not an official Purdue University Global document.
NU420 Unit 7 questions, answered
Does the scenario need a named conflict model?
Most rubrics reward one, applied rather than described. TeamSTEPPS appears in the sample because its DESC script turns an approach into words a reader can judge, and it cites the ANA position statement for the incivility layer. Other sections use conflict-mode models or interest-based negotiation. Whichever model the course supplies earns most when it decides something, such as the order of conversations.
What if my assigned scenario is fictional?
Treat it with the same care as a real one. Fictional cases in NU420 are often built to hide a structural cause beneath an interpersonal one, and the grade frequently depends on finding it. Rules, schedules and roles in the case deserve as close a reading as its personalities. The sample's floating grievance is exactly the kind of detail a case author plants in a single sentence.
How much of the write-up should be dialogue?
Enough to show the approach working, rarely more than a quarter of the paper. The sample scripts three short conversations, each a few lines in DESC form, and surrounds them with analysis explaining the choices. Long dialogue crowds out the reasoning graders score. Where a prompt asks for a role-play transcript specifically, its length rules apply, and a short analytic section still follows.